Current MOC STATUS #1
The MOC will not be staffed from Wednesday November 25 evening through Monday November 30 morning. Please text Jen @ 781-308-1730 for emergencies only. Otherwise, please anticipate a delay in responses.
Current MOC Status #2
We recently identified a misconfiguration in the Mass Open Cloud support center software which meant that some email did not create tickets for our team to respond to.
If you are receiving this email it is because a request for assistance you intended to create did not come to our attention. I hope you will accept our apologies.
While the misconfiguration has been resolved (we enabled a feature to block unknown mail accounts) it is best if you get in the habit of opening tickets at support.massopen.cloud in case we are ever forced to enable that feature again due to spam.
Again, our apologies for any inconvenience. If you are still running into the issue please open a ticket at support.massopen.cloud.